Dashboard Overview

Dashboard Definition

The Dashboard is what we call the navigational and informational views of your Reach Projects. There are two levels:

  1. All your projects, listed at go.urbanairship.com/projects.

  2. An individual project, after you’ve opened it from the list of all your projects. See: Project Dashboard.

Your Projects

The top-level dashboard is a list of all your projects, with a New Project button in the upper right corner. Check out the Project and Template Tutorial to create a new project.

Each project’s pane displays its name and pass type. Open a project by clicking its pane.

When logged in to go.urbanairship.com, you can return to your projects by clicking Reach in the navigational header.

Project Dashboard

When you open a project, you are taken to the Project Dashboard, where you can configure the project, create passes, set up triggers, view activity reports, and more.


To switch to a different project, click the project name in the left side of the header, then select a project from the list that appears. Links to create a project or view all projects are below the list.

The project has four menus in addition to Dashboard:

  • Templates are the basis of the visual drag-and-drop interface of the Reach template editor, and they control the layout of fields. A project can have multiple templates.
  • Reports show activity per template.
  • Triggers let you display content based on location or date.
  • Segments are used to update passes based on user tags.
  • Settings is where you manage the project’s details, barcode, certificates, and Associated App IDs. The project’s API key and secret are also available in the Settings menu.

Create a Template

Click the New Template button and select a template type. See: Project and Template Tutorial: Create a Template.

Pass Counts

Below the project menus are pass counts.

  • Passes Created: The pass has been created but has not yet been added or deleted.
  • Passes Installed: The pass has been installed by the end user and has not been removed or deleted.
  • Passes Removed: The pass has been removed by the end user and not deleted. Deleted passes are removed from the Reach platform but remain on the end user’s device. Only end users can remove the pass. If a pass has been deleted, you will not have the ability to send any updates to the pass.

These metrics reflect the current count of passes rather than net pass activity. For example, if a user adds a pass, then removes the same pass, then adds the pass again, the Passes Installed count increases by one, while the Passes Removed count stays constant.

The Created metric only tracks Apple Wallet users.

Templates Summary

Below the pass counts is a per template breakdown of the same metrics. The template name is followed by its ID and platform. Click a template name or the histogram icon at the end of a row to open its Activity Report.